Help

Game support

Email info@toytidy.app for help with Toy Tidy.

Report a problem

Tell us what happened and what you expected. Include your device model and game version, if you know them. Do not send passwords, payment details or private photos.

Buying things in the shop

The shop sells "Remove ads" and packs of hints, undo moves and shelf places. Apple or Google takes the payment.

If a purchase did not give you what you bought, open the shop and tap "Restore purchases". If it is still missing, email us. Tell us the order ID from your store receipt. The order ID is safe to send.

To ask for a refund, contact Apple or Google. They handle refunds. If a store refunds an order, the game takes back what the order gave.

The game shows ads. You can watch an ad for one more shelf place. If you buy "Remove ads", the game shows no ads after a loss. To see the consent question again, on Android, clear the app data or delete the game and install it again. On iPhone or iPad, delete the game and install it again. This also removes your progress and the hints, undo moves and shelf places that you did not use. "Save my progress" keeps your levels and stars only. "Restore purchases" gives you "Remove ads" again. It cannot give back hints, undo moves or shelf places.

Save your progress

You can keep a copy of your progress in your Google Play Games or iCloud account. Tap "Save my progress" on the level list. Read more in the privacy policy.

Delete your data

Read Delete your data for the steps.

Contact

Help with the game: info@toytidy.app.

Privacy questions: privacy@toytidy.app.